I have been very pleased with the Bern Berkeley bike helmet which I purchased several years ago. I wanted to find a replacement visor, but was unable to locate one in the stores I visited. I decided to go straight to the source… and sent a note through Bern's website. A response was promptly received from the company's Customer Relations Department, and a visor (in the color I hoped to find) was made available. It is so nice to be pleasantly surprised with such fast and attentive service! Thank you, Bern.
Costumer service is top notch as well. Went above and beyond our expectations. Will continue to support this company and share the Bern love with family and friends.
Family of 6 and all love our Bern helmets. Ages 1 to 33! We have a ‘no helmet no ride’ policy and the kids happily wear them without complaints.
Great company and great product. I bought a helmet over five years ago that is no longer in production and they were able to help me out with a new liner. Big thanks to Amber. Plus, the helmets make me look amazing.
Customer Service is outstanding and on top of that I LOVE my women's Berkeley helmet for mountain biking! It is extremely comfortable and light. The liner is so adjustable and makes the helmet fit perfectly. I highly recommend it!
Customer service is truly amazing!! I had an issue with the inside of the lenses scratching easily on two pair of junior goggles I had recently purchased for my daughters, and was pretty skeptical as this was the first product I had ever purchased from Bern. That skepticism faded quickly though when I emailed them and the customer service agent, Amber, not only wrote me back within minutes, but offered to send me two new pairs right away. She was so helpful, professional, and prompt with her replies; within an hour of my first email she provided me with a FedEx tracking number and even said she sent a few extra "goodies" for my daughters. I NEVER take the time to write reviews, but felt compelled to write one immediately after my experience this morning. Will definitely consider purchasing other products from them based on this experience. . Great company!
Bern Unlimited is a US Point Of Interest based in Kingston, Massachusetts. Bern Unlimited is located at 42 Elm St, Kingston, MA 02364, USA.
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