We decided to just pay all at once...mistake.
Hope that $120 extra was worth folks understanding how you guys do business.
Today, got another email back saying they could prorate some of the contract, and to look for a $30 refund in mail in 30-45 days. That means, we will be getting back 10% of our premium back after canceling the insurance and using only 50% of it...
Cost was $314 with option to pay in 2 installments.
Took out Workers comp when we had Nanny back in 3/2/2015, which was thru Amtrust.
Shame on you.
Cancelled almost 1/2 year later In September b/c we moved and no longer had a nanny. Was expecting something close to $150 back.
Best agency I've used thus far. They use great customer service and found me the best insurance policy with the best rate. I recently had to file a claim and they helped walk me through the claim. They continued to keep in contact as the claim went on. Highly recommend using this agency and I will be using them in the future.
For comparison, when we cancelled our insurance policy (auto and renters), we got our prorated amount back within a month from another agency.
Amtrust told us that since we went thru Cluett, they had to be the ones to do revisions to get the majority of our refund back.
Look else where to do business.
Great family run business putting my needs first every time. Have used them for multiple policies and always got the best rate compared to others. Highly recommend.
Fast forward another 6 months, and still hadn't received our refund. After numerous emails, they refunded us $2...citing 'minimums' that were not disclosed when they gave us the quote.
Cluett Commercial Insurance is a US Insurance Agency based in Kingston, Massachusetts. Cluett Commercial Insurance is located at 8 Pembroke St, Kingston, MA 02364, USA.
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